Orders & shipping
Currency
All orders will be processed in your local currency.
Delivery
Asahara ships within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and various countries within the European Union. Orders are expected to reach customers within 5-7 business days after confirmation.
Please note, shipping times are based on the time from collection and are intended to be indicative only. Asahara cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters.
Please be advised we are unable to deliver to Po Box addresses of any kind as the couriers we use require a signature to confirm delivery.
If you refuse a shipment from Asahara or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Asahara. This amount will be deducted from your merchandise refund.
Shipping methods
Orders are shipped via our preferred express couriers; DHL, Fedex , UPS and Startrack Express.
Order tracking
After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under order history. Alternatively, you can insert the tracking number supplied into the couriers website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us. Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
Returns
You can purchase in confidence with Asahara.co
If you would like to make a return then please:
Visit our Returns Centre here
Enter your order number and email address to start.Follow the instructions and select the items you want to return.Once your request is approved, you will get a confirmation email with shipping guidelines.
Returns must arrive at our original dispatch location within 10 days from the date the parcel is received using the label provided by us. Items received after this period are accepted only at the discretion of Asahara.co
Please note that orders can only be cancelled within the first 24 hours of making a purchase provided that the item/s have not shipped. Any cancellations initiated after the 24 hour period has expired will incur a $25 AUD cancellation fee and any order which contains items that have been shipped may not be cancelled.
Returns policy
In unused and resealable condition.In the original packaging with all the tags intact.All returned items must be new, unused and with all original designer garment tags attached.Shoes must be returned in their original boxes.Skincare and cosmetics must be unopened with an unbroken seal and in its original packaging.Products marked as sale cannot be returned.
For orders placed after 12am AEST 1 June 2022, returns will incur a fee of AUD $25 per item. Orders over AUD $1000 will incur an additional customs fee of AUD $85. Should you wish to return your product, all taxes and duties will be refunded. However, any original shipping charges (if applicable) will not be refunded.
Returns must arrive at our location within 10 days from the date the parcel is received using the label provided by us. Items received after this period are accepted only at the discretion of Asahara.co
Please note that orders can only be cancelled within the first 24 hours of making a purchase provided that the item/s have not already shipped.
Any cancellations made after the 24 hour period has expired will incur a $25 AUD cancellation fee. Any order/s which contain items that have been shipped may not be cancelled Within 7 days from the date of purchase.
If you have any further questions, please contact our customer care team at returns@asahara.co
Refunds
Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 7 business days to process due to varying processing times between payment providers.
Exchange
We do not currently offer exchanges. If you like to exchange an item you will need to return the original item, receive a refund and then place a new order.
Duties & Taxes
Duties and taxes are included in your order and you will not be required to make any additional payments to the courier upon importation (with a few countries as exceptions, see below). Any applicable duties and taxes are specified in the checkout. In the event the product is returned duties and taxes will be refunded for customers located in Australia, for customers located in other countries duties and taxes will not be refunded.
For customers located in Argentina, Colombia and Peru, your orders will be shipped DDU and you may be required to pay import duties and taxes when you receive the orders in your country. In the event, the order is returned, these charges will not be refundable. If your order is shipped DDU we will always send you an additional notification.