Frequently Asked Questions

1. Select a category (Women, Men, Kids,Sale) to explore. 

2. Once you have done so, choose your size under the dropdown menu of an item and click “Add to Cart”. You will see a number appear next to the shopping bag icon indicating the number of items you have in your cart. 

3. When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase.  

4. Click on “Proceed to checkout” 

5. Enter your details and address and click “Pay now”. 

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password. 

Asahara accepts Visa, Mastercard, American Express and Afterpay. 

Afterpay 

Afterpay is a deferred payment service that allows you to shop today and pay in four payments every 2 weeks without interest. The first payment is taken when you place an order and the three remaining payments will be automatically taken from your chosen credit or debit card every 2 weeks. You can also log into your Afterpay account to view all payments due and make payments in advance. There is a limit of $2000 AUD per order made with Afterpay. For more information, please click here for Afterpay's Terms and Conditions. 

Asahara Currentl ships within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union 

We are expanding rapidly and will add other countries as we grow. Please subscribe to our newsletter if you would like to receive updates. 

Delivery is expected to be within 3-7 business days. Please note, shipping times are based on the time from collection and are intended to be indicative only. Asahara cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters. For information on how to track your purchase, please see our Orders and Shipping page.

Asahara has chosen to look after their customers as they would like to be treated, therefore our Shipping on all orders OVER $99USD is free.

Yes we insure every package while in transit to our customers.

Go to your account at the top right corner where it says your name. Click "Create Return" next to the order you would like to return and follow the prompts. If youencounterany problems, please contact our customer service at customerservice@asahara.co If you checked out as a guest, please sign up for an account with the same email address you used to make the order andinitiatea return from there. 

Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers. To ensure your refund is as quick as possible, please see our Returns Policy